• 0ur Super Saver, Saver, and Free Shipping offers are only applicable on select items and only in the Continental United States.
• We ship using US Mail, FedEx, and FedEx Freight Lines, depending on weight, dimensions, and fragility of the items being shipped.
• Shipping options available to you at checkout will be determined by these factors, as well as your ship-to location.
• Calculated charges include shipping plus packaging/handling costs.
• If shipping charges seem incorrect or unclear, you can c ontact us or select 'Please contact me regarding my shipping options' at checkout.
• Please do not use a P.O. box for your ship-to address unless you are ordering gas light mantles (12 or less) or other small items.

US Mail US Mail is one of our 'Standard Shipping' options, and will only be used for shipping limited quantities of gas light mantles and other small items. This is the only shipping method that can be used to ship to a P.O. Box. United States Postal Service
1-800-275-8777
www.usps.com
Procedure for Receiving a Freight Shipment

1. Count the pieces received against the driver's delivery receipt. Count packages or cartons, not pallets or skids. If over or short, note it on both your copy and the freight company copy of the delivery receipt.
2. Note also any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, marks, etc.)
3. Be specific - identify or describe the missing/damaged item(s).
4. Before you sign the bill - no matter if it the box's look good or not you need to write "May have concealed damage." If you do not write this disclaimer on the bill, you are responsible for any damage not noted at time of delivery. If there is visible damage of the carton or packaging, you need to open the package and inspect further before signing the delivery receipt. If you suspect internal damage, open immediately! If the driver or agent does not want to allow this, sign the bill "received subject to further inspection". Conduct this further inspection at once and if concealed damage is discovered, it must be reported to the carrier within 15 days.
5. Have driver sign also noting any shortage or damage.
6. Notify us as soon as possible regarding any damage/shortage so that we may assist you with investigating and/or filing a claim.
7. Keep any damaged goods and their packaging materials for later inspection.
8. Even if no damaged is suspected, open the carton within 24 hours and make a thorough inspection.

Freight companies will not accept shipments that are shoddily packed or look damaged. The law basically says that if the freight company picked it up and signed for it, that proves it was in good condition upon receipt. If it is not in good condition upon arrival, it's because it was damaged while in the care of the freight lines and they are responsible. They have insurance to cover this and all items leaving Gas Products Company by care of freight lines are insured. Gas Products Company delivers quality merchandise packed by professional packers. When the freight lines pick up the shipment, they accept responsibility for your items. If you have shortage or damage, please follow the procedures outline above in dealing with the freight company. Of course we will help you in any way we can. Old Dominion Freight Line
1-800-235-5569
www.odfl.com Overnite Transportation Company
1-800-333-7400
www.overnite.com